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Within your villa, you will find a manual with safety information specific to each villa. Please take the time on arrival to familiarise yourself with the safety features and layout of the villa. In particular if you are travelling with children, please take the time to point out to them any areas in which they should take particular care such as the pool or on balconies. If you should have any questions or concerns in this regard, our Villa Representative will be happy to assist. If you have any concerns, please call her/him on the number found in your travel documents and villa manual.
Telephone us and ask as many questions as you want. If something is important to you, do not assume but discuss with a member of our reservation team who will assist you with your query.
Despite our efforts and advice given, it is ultimately your responsibility for the care and safety of the members of your group.
Should you have an accident anywhere in or around the villa you must report this immediately to your Villa Representative.
Many terrace walls are 90cms to 1 metre high, whilst others may be less. There may also be roof terraces with low walls, where in most cases we ensure these are gated or blocked off. However, depending on the layout and design of the property this is not always possible.
If you have any concerns about the safety of your villa please contact your Villa Representative immediately. Any genuine problems brought to our attention will be dealt with as quickly as is locally possible, if feasible.
Many single storey villas have several steps inside them and gardens may have some drops or slopes. Several villas have staircases that can be steep and occasionally low head heights.
The ground surface inside and outside the villa may be wet due to the maid cleaning them on arrival, departure and any other day when the maid service is carried out. Be aware of the ground condition at all times and be cautious by taking the necessary steps to ensure your safety and especially that of children and the elderly. At other times, ground areas open to the elements or subject to dousing in water from the swimming pool may be wet and caution is required at all times.
We insist that all our villas with gas installations have been inspected by a qualified gas safety engineer and carbon monoxide detectors are installed for your reassurance.
Please note that in all our holiday rental villas, feature fireplaces are for ornamental purposes only, in compliance with Fire Safety regulations.
All our villas are fitted with a smoke detector. In the event of a fire you should immediately vacate the villa ensuring all members of your party have been evacuated and are safe. After accounting for the members of your party call the emergency services and your Villa Plus Representative.
VP RESORTS villas will have specific information relevant to the complex and their reception team will be able to issue guidance to guests, on request.
Occasionally, due to extensive use of the pool, water in the ears can cause an ear infection, especially with children. This does not necessarily mean the pool does not have the correct level of chlorine but it should immediately be checked out. A simple precautionary measure is to dry your ears well after you leave the pool to ensure you remove any trapped water that may become infected.
If you have any concerns about your pool, contact our Villa Representative immediately.
In the event of an accident in or around the immediate area of the pool, you must report this straight away to your Villa Representative, who will attend the villa. Any fault with the pool or its equipment will be inspected and immediate action taken to correct the problem. If, in the opinion of the Villa Representative the pool must be closed for your safety until a repair is facilitated, you will be instructed in writing to cease using the pool. In the case of swimming pool closure for whatever reason, our liability shall not exceed 33% of the villa rental portion of the holiday cost during that time.
IMPORTANT: If you have ordered an optional pool safety fence in a villa where this facility is available, we will endeavour to have it installed prior to your arrival. Occasionally local conditions may not make this possible and a pool fence may be installed after you have arrived - but still on the same day. On very rare occasions it may be installed the following day. Pool fences have gates that are either lockable and/or fitted with a latch or some form of closing mechanism. Gates should never be left open or propped open at any time.
Where pool fences are installed, we will always endeavour to ensure that the installation has been performed with reasonable skill and care. This does not negate your responsibility to ensure that this facility is suitable and safe for use during your occupation of the villa. You will not be charged for any accidental damage caused to either the pool fence or gate but it is a condition of booking that you must report any damage, failing or concern to our local resort office immediately. Should a problem arise with your villa prior to arrival, we will offer you an alternative villa, if we are not able to provide that villa with some form of pool fence or alarm, you are entitled to cancel your holiday and receive a full refund of all monies paid. Should a problem arise with your villa during your stay that requires you to have to move to an alternative villa, we will do our best to provide you with a villa that has a gated / fenced pool, or an alarm, but under these extremely rare circumstances this may not be possible.
Swimming pool safety fences (permanent)
The details as per the conditions for optional safety fenced pools applies, except that these are permanent fixtures. A pool fence (whether permanent or optional) is not a substitute for parental supervision and parents should supervise children around the pool area at all times. It may well be possible for an unsupervised child to lift the fences out of the ground supports, to push or pull a pool fence over, or to pull any gaps apart. The pool fences are designed, manufactured and installed with the sole intention to stop toddlers wandering into an unprotected pool area. Please always ensure the locking mechanism on the pool gate is working and never prop the gate open.
Some of our villas feature an infinity or spill over pool, which means one side of the pool is a water fall with no barrier. When you are swimming the blue of the pool, meets the blue of the sky or sea, which aesthetically is very pleasing. These pools are safe but care should be taken regarding children. If you have any doubts about the suitability of this type of pool, please enquire at the time of booking for details of your chosen villas pool.
Chlorine is a natural bleaching agent. The more the pool is used and the warmer the weather, the more chemicals are required to keep swimming pool water safe to use. This can react with certain fabrics and dyes used on them, causing them to lighten or discolour. Many items of swimwear carry warnings to this effect and Villa Plus does not accept any responsibility for any damage caused to clients' property, whilst complying with our contractual obligations to ensure your swimming pool remains safe to use.
We would advise that certain colours of blonde hair may also develop a green tinge. This reaction is natural and does not mean the chemical balance of the water is incorrect. Please ensure you rinse your hair thoroughly in fresh water after using the pool. Shampoos are available both in the UK and in most supermarkets or chemists abroad, which can resolve this problem.
Please be very careful with windows, especially full length glass patio doors. The glass may not be toughened and occasionally, in a strange environment, accidents occur more easily than they can do at home.
Please be aware of the local safety precautions when you visit the beaches at all times for your own safety and comply with the instructions from local lifeguards, warning notices or flag systems. Should you have any concerns consult a qualified authority or your Villa Plus Villa Representative.
Linen is provided. Should any person in your party have allergies to washing substances, then they should bring their own linen.
Where gas water heaters are used in villas, they are subject to an inspection by local qualified engineers and a worthiness certificate issued. For additional peace of mind, a carbon monoxide detector will be provided.
Deep Vein Thrombosis (DVT) is a condition which has the potential to affect travellers regardless of mode of transport. The risk of developing Deep Vein Thrombosis (DVT) is extremely low. However any travel involving prolonged immobility can result in DVT. This occurs when a blood clot forms, usually in the lower leg.
This is a serious medical condition, and needs treatment with blood thinning drugs or anticoagulants to prevent clots breaking off from the DVT and travelling to the lungs causing significant illness and, on rare occasions, death.
People at increased risk include those with a history of thrombosis, those taking an oral contraceptive pill or who are pregnant, those recently hospitalised, smokers, the obese, some patients with congestive heart failure and people with malignant disease. Dehydration may exacerbate the problem.
Here are a few suggestions, which may help to make your journey more comfortable and reduce the risk:
In holiday destinations it is important to protect your eyes against damage from the sun. We recommend that prior to travel you contact an 'eye professional' for advice on how to minimise your risk.
If you or any member of your party has a medical condition you must contact your travel insurance company at the time of booking, to report any pre-existing condition. Thus you can ensure you are covered for all eventualities.
Crimes against people and property are a fact of life and you have the same responsibility for your personal safety as you do at home. All clients should be extra vigilant and ensure great care is taken to secure the property and your possessions. Be sure to check, close and lock all the villas windows, shutters and doors at night. Set the security devices when you are away from the villa during the day or at night time or when you are in bed, depending on the type of system installed. Additionally take care to lock your villa when you are relaxing around the swimming pool or perhaps enjoying an afternoon snooze or siesta. If you do not use the safe provided, you may invalidate any insurance claim that you may have.
In the event of theft, report this to your local police and inform your Villa Plus Villa Representative. Be sure you obtain a police report covering the incident or loss, in order to make a claim on your holiday insurance. Please be aware it can take a considerable time to make a police report and in some resorts you will need the help of a professional translator for which a charge will apply. Please note we do not offer compensation resulting from activities of theft or accept any responsibility for such matters.
Children are naturally curious where there are lots of things and areas to explore. Ensure your children are not left unsupervised at any time and be especially careful with balconies, swimming pools, sliding doors and other potentially dangerous areas such as stairs. Childgates are available free of charge where it is possible to fit these in individual villas. Please ask our reservations team if your chosen villa can have a childgate fitted, at the time of booking. Parents are responsible for the actions of their children at all times.
The rules of the road are different to that of the UK and we ask you to take extra care and ensure you comply with the local regulations at all times.
For more information about your chosen destination and for latest travel advice we recommend that you refer to the Foreign, Commonwealth and Development Office ( FCDO ) at https://www.gov.uk/foreign-travel-advice.